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CONTACT
Network Direct, Inc.
Contact Center Outsourcing &
Operations Experts

14530 Delano Street
Van Nuys, CA 91411
(818) 908-4000
(818) 475-1354 fax
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Copyright 2007
Network Direct, Inc.
All Rights Reserved


People
A team of highly experienced call center professionals who average over 22 years of senior management experience successfully serving hundreds of companies, including many Fortune 500 companies

 
Knowledge...
In-depth understanding of how to integrate contact center organizational strengths and technologies with direct marketing, customer care and specific industry applications

 
Objectivity...
An independent consulting team providing objective, unbiased advice to clients and contact center partners

 
Processes...
Complete project management and support from planning and program development through monitoring, evaluation, program improvement, and cost management

 
One Call, One Source...
One call to NDI connects you to the top suppliers of these services, among others:
  • Inbound
  • Outbound
  • IVR
  • Interactive 800/900 Call Centers
  • Web Support
  • Fulfillment
  • Emergency Recall Inbound/Outbound
 
Quality Monitoring...
High-touch call evaluations, coaching and management reporting through NDI's QUALITY ON CALLTM division ensures compliance and customer service excellence





"Network Direct has spent 18 years building a reputation based on objective, unbiased advice. All solutions start on equal ground; our job is to identify the options and ultimately, the strongest and best-fit answer for each client's unique situation."