CONTENTS Home The NDI Story Why You Need NDI Services People NDI Clients NDI Testimonials Circle of Benefits CONTACT Network Direct, Inc. Contact Center Outsourcing & Operations Experts 14530 Delano Street Van Nuys, CA 91411 (818) 908-4000 (818) 475-1354 fax Send us an E-mail � Copyright 2007 Network Direct, Inc. All Rights Reserved	People A team of highly experienced call center professionals who average over 22 years of senior management experience successfully serving hundreds of companies, including many Fortune 500 companies   Knowledge... In-depth understanding of how to integrate contact center organizational strengths and technologies with direct marketing, customer care and specific industry applications   Objectivity... An independent consulting team providing objective, unbiased advice to clients and contact center partners   Processes... Complete project management and support from planning and program development through monitoring, evaluation, program improvement, and cost management   One Call, One Source... One call to NDI connects you to the top suppliers of these services, among others: Inbound Outbound IVR Interactive 800/900 Call Centers Web Support Fulfillment Emergency Recall Inbound/Outbound   Quality Monitoring... High-touch call evaluations, coaching and management reporting through NDI's QUALITY ON CALLTM division ensures compliance and customer service excellence		"Network Direct has spent 18 years building a reputation based on objective, unbiased advice. All solutions start on equal ground; our job is to identify the options and ultimately, the strongest and best-fit answer for each client's unique situation."